Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Finsbury Park

At Flowers Finsbury Park, we take pride in delivering only the freshest blooms to our valued customers. As a trusted local florist serving Finsbury Park and neighbouring areas, we stand by our Fresh Flowers Guarantee. This means that whether you’re gifting, decorating your home, or brightening up your business, your flowers will always arrive vibrant, in perfect condition, and designed to last.

Damaged-on-Arrival Policy

Occasionally, despite our meticulous packaging and same-day delivery in the Finsbury Park area, flowers may be damaged in transit. If your arrangement arrives damaged, please contact us on the day of delivery. A photo of the bouquet and a brief description of the issue will help us assist you swiftly. We are committed to setting things right for our local customers and ensuring your satisfaction with every bouquet.

Freshness Window & Care Expectations

Every arrangement that leaves our Finsbury Park shop is hand-prepared to ensure optimal freshness. Our flowers are guaranteed to remain fresh and beautiful for at least five days from delivery, provided they receive proper care (like regular water changes and avoiding direct heat or drafts). If your bouquet fails to meet our freshness standard within this window, please notify us with supporting photos so we can review your concern promptly. Your trust in us as a community florist matters, and we’re committed to upholding the highest quality for all households and businesses we serve.

Refund & Replacement Options

Your happiness with our products is at the heart of what we do at Flowers Finsbury Park. If your flowers arrive damaged or fall short of our freshness guarantee, you may choose either a replacement bouquet or a refund. Our team will talk you through the available options based on your specific order and preferences. In most cases, we arrange for a replacement delivery at your convenience. Refunds are processed using your original payment method and should appear within a few working days after confirmation.

Complaints Process

If you are not completely satisfied with your experience or feel our service fell short of your expectations, we encourage you to raise your concerns with us directly. Simply provide details of the order, the issue faced, and, when applicable, accompanying photos. Our customer care team reviews all feedback promptly and strives for a fair and swift resolution, always treating every case with the personal attention you expect from your local Finsbury Park florist.

Serving You – A Trusted Local Florist

Flowers Finsbury Park has built a reputation for quality, reliability, and neighbourly service. Our commitment to excellent floral arrangements and customer satisfaction sets us apart in the Finsbury Park community. Whether it’s a single bouquet or regular orders for your home or business, you can order with confidence from your local florist – where every delivery is covered by our Fresh Flowers Guarantee.

Thank you for supporting Flowers Finsbury Park. We look forward to delighting you with our service and beautiful, long-lasting blooms.