Terms Governing Your Flower Delivery Experience in Finsbury Park

Online Flower Delivery Terms & Conditions – Finsbury Park

Introduction

This document sets out the Terms & Conditions governing your use of the Flowers Finsbury Park website and your purchase of products, including our online flower delivery service, in Finsbury Park and the surrounding areas. By accessing our site, placing an order, or using our services, you agree to abide by these terms. These terms are integral to every sale and form a legal agreement between you (the customer) and Flowers Finsbury Park.

Service Coverage

Our online flower delivery service is available throughout Finsbury Park and adjacent neighbourhoods. Customers within these areas are subject to these Terms & Conditions. Outside these boundaries, service availability and specific conditions may differ. Please consult our service area page or contact customer service should you have questions about your location.

The Order Process

1. Browsing and Selection:
Customers can browse a curated online selection of fresh flowers, bouquets, and arrangements, all illustrated and described with as much accuracy as reasonably possible. Stock levels may vary according to seasonal availability.

2. Placing Your Order:
Once you've selected your item(s), add them to your shopping cart. Proceed to checkout, where you must provide accurate and complete recipient and delivery details. You are responsible for reviewing and confirming these details prior to order submission. Incorrect information may result in delivery delays or non-completion of your order.

3. Order Confirmation:
Upon submitting your order, you will receive an on-screen confirmation summarising your order details. An automated email confirmation will also be sent. This email is an acknowledgement, not acceptance, of your order.

4. Formation of Contract:
The contract of sale is formed only when Flowers Finsbury Park dispatches the goods and confirms dispatch via email. We reserve the right to refuse or cancel any order, refunding any payment received accordingly.

5. Substitutions:
Whilst we strive to deliver flowers matching all descriptions and images, variations may occasionally be necessary due to seasonal changes or supply constraints. Any substitutions will be of equal or higher value and matched as closely as possible to your chosen arrangement.

Payments

1. Accepted Payment Methods:
We accept most major UK debit and credit cards for online transactions. On occasion, we may offer alternative methods such as digital wallets. By submitting a card payment, you confirm you are authorised to use the selected payment method.

2. Pricing:
All prices listed are in GBP (£), inclusive of VAT and delivery charges (where applicable). Prices are liable to change without notice but will not affect orders that have already been accepted.

3. Security:
We process payments using secure, industry-standard encryption technology. Your payment details are not stored by us but may be retained securely by our payment processing partners. Please review our Privacy Policy for more details.

4. Payment Completion:
Full payment is required at the point of order. Orders for which payment fails or is not authorised will not be processed. We are not liable for loss or inconvenience caused by declined payments or transaction errors beyond our control.

Delivery

Online flower deliveries are available for addresses in Finsbury Park and surrounding areas per our published coverage. Delivery dates and times are selected at checkout. While we make every effort to deliver on the agreed date, delivery times are indicative. Delays may occur due to traffic, weather, or circumstances beyond our control; in such cases, we will attempt to inform you as soon as possible. Please ensure somebody is available at the delivery address on the day specified. If the recipient is unavailable, flowers may be left with a neighbour or in a safe, specified location, at the discretion of our delivery partner. We cannot be held responsible for loss or damage once delivery has occurred as described.

Order Amendments and Cancellations

1. Amendments:
Contact us promptly if you need to amend your order. We endeavour to accommodate change requests before the order has been processed or dispatched. Some amendments, such as changes of address or product selection, may not be possible if the order is already in preparation or in transit.

2. Cancellations:
You may cancel your order up until the point the flowers are being prepared (usually 24 hours prior to scheduled delivery), except during peak seasonal periods where notice requirements may differ. After this time, cancellations may not be possible, and charges may apply.

To request a cancellation, you must supply your order reference and provide adequate identification details. Approved cancellations will be refunded back to the original payment method within 5–7 business days, subject to your bank's usual processing times.

3. Flowers and Perishables:
Please note that under UK law, the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to perishable goods such as flowers, once they have been dispatched.

Returns and Complaints

We take great care to ensure all flower arrangements are fresh and of high quality upon delivery. If you are dissatisfied with any aspect of our service or product, please notify us within 24 hours of delivery. We may require photos or the return of the flowers for investigation.

At our sole discretion, remedies may include a replacement, partial/full refund, or another mutually agreed solution. No remedy will be offered for complaints raised more than 48 hours after delivery, for issues arising from incorrect delivery details, or for unavoidable circumstances beyond our control.

Our Liability

1. Exclusion of Liability:
Nothing in these Terms & Conditions shall limit or exclude our liability for death, personal injury caused by negligence, or any other liability that cannot be excluded by UK law.

Subject to this, our liability to you for any loss or damage arising out of or in connection with your order, whether in contract, tort (including negligence) or otherwise, shall not exceed the total price paid for the particular order concerned.

2. Indirect Losses:
We are not liable for indirect losses, including but not limited to loss of, or damage to, goodwill, indirect or consequential loss, or loss of profits, arising from the use of our services or any order processed through the site.

3. Force Majeure:
We are not responsible for non-performance, errors, delays, or interruption in service due to circumstances beyond our reasonable control (force majeure), including events such as natural disasters, strikes, service outages, or pandemics.

Customer Responsibilities

By using our site and services, you confirm that:

You are at least 18 years old.
You provide accurate order and contact details.
You have authority to make payment using the submitted method.
You are purchasing for lawful purposes only.

Intellectual Property

All content on the Flowers Finsbury Park website, including text, images, product descriptions, graphics, and logos, is the property of Flowers Finsbury Park or its licensors and is protected by copyright. You may use the site for personal, non-commercial purposes only and may not copy, modify, or distribute content without express written consent.

Privacy and Data Handling

We process your personal information in compliance with GDPR and data protection laws applicable in the UK. Please refer to our Privacy Policy for full details on data collection, processing, storage, and your rights relating to your data. We do not sell or trade your personal data to third parties.

Amendments to Terms

Flowers Finsbury Park reserves the right to update or amend these Terms & Conditions at any time, with effect from the date of publication on our website. It is your responsibility to review and understand the then-current Terms & Conditions before placing an order.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and shall be construed in accordance with the laws of England and Wales. Disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.

Contact and Customer Support

If you have questions, wish to discuss your order, or require further clarification regarding these Terms & Conditions, please refer to our website for contact options. Our customer service team will be pleased to assist you.

Applicability

These Terms & Conditions apply to all Flowers Finsbury Park customers, including those ordering for flower delivery in Finsbury Park and the surrounding areas. Use of our services signifies your acceptance of these terms in full.